Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Battle

Las Vegas,NV

Summary

Proven leader in retail management with a track record of enhancing customer satisfaction and boosting sales at Dollar Tree Stores. Skilled in merchandising, cash handling, and fostering teamwork. Leveraged problem-solving skills and exceptional people skills to increase sales through targeted promotions and effective product placement. Demonstrates a commitment to excellence and a results-driven approach, ensuring operational efficiency and superior customer service.

Overview

17
17
years of professional experience

Work History

Sales Associate

Dollar Tree Stores
09.2024 - Current

Sales Associate

Ross Dress for Less
11.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Assistant Manager

Dollar Tree Stores
11.2020 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Increased sales through effective merchandising strategies and targeted promotions.

Retail Representative

Crossmark
07.2007 - 09.2019
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in the implementation of new store layouts to optimize product placement for increased sales opportunities.
  • Assisted in store merchandising to create visually appealing displays that attracted customer attention.
  • Maintained up-to-date knowledge of products and promotions to provide accurate information to customers.
  • Managed inventory efficiently, ensuring adequate stock levels and reducing shrinkage.
  • Increased sales through effective product promotion and upselling techniques.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Diploma -

Abington Senior High School
Abington, PA

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Cash Handling
  • Stocking and Receiving
  • Merchandising knowledge
  • Retail Store Operations

Timeline

Sales Associate

Dollar Tree Stores
09.2024 - Current

Sales Associate

Ross Dress for Less
11.2023 - Current

Assistant Manager

Dollar Tree Stores
11.2020 - 09.2024

Retail Representative

Crossmark
07.2007 - 09.2019

Diploma -

Abington Senior High School

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Leslie Battle