Leslie Brizeno
Encintas,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Sales Floor Supervisor
The North Face Inc.
09.2023 - Current
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Demonstrated product and answered questions for prospective customers.
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
- Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
- Analyzed sales data for informed decision-making regarding product assortment adjustments and pricing strategies.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Instructional Assistant
Encinitas Union School District
10.2021 - Current
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Provided support to help students with special needs learn and grow.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
Customer Service Representative
Target
06.2018 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Child Development
Miracosta College
Oceanside, CAHigh School Diploma -
La Costa Canyon High School
Encinitas, CA06.2015
Skills
- Keyholder
- Retail Staff Management
- Team Management
- Sales Strategies
- Inventory
- Basic Mathematics
- Records Organization
- Retail Operations
- Cash Handling and Reconciliation
- Decision-Making
- Team Building and Motivation
- Inventory and Stocking
Languages
Spanish
Native or Bilingual
Timeline
Sales Floor Supervisor
The North Face Inc.
09.2023 - Current
Instructional Assistant
Encinitas Union School District
10.2021 - Current
Customer Service Representative
Target
06.2018 - 04.2021
No Degree - Child Development
Miracosta College
High School Diploma -
La Costa Canyon High School