Leslie Brown
Overview
8
8
years of professional experience
Work History
Customer Service Representative I
Modivcare Solutions LLC
Edison , NJ
04.2020 - 05.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Managed approximately 80+ calls per day in a kind professional manner adhering to all company policies and procedures.
- Utilized de-escalation skills for irrate members using problem solving resolution
- Scheduled medical appointments for members going to and from all non emergency appointments.
- Updated member's account information to maintain customer records adhering to HIPPA laws as well as confidentiality.
- Adaptable and proficient in learning new concepts and technology quickly and efficiently.
- Reviewed and educated members on our services and their insurance coverage.
- Maintained and consistently exceeded metrics in adherence and quality assurance.
- Passionate and committed to continual improvement.
Customer Service Representative
New Jersey Division of Consumer Affairs
Newark, NJ
04.2015 - 04.2020
- Provided customer service support
- Answered and directed a high volume of calls in a timely professional manner
- Uploaded documents into multiple computer platforms accurately and efficiently
- Followed up with prospective applicant's informing them of any missing information necessary to obtain license
- Attended and recorded board meetings minutes
Customer Service Representative
Allied Beverage Group
Elizabeth , NJ
03.2015 - 03.2020
- Identified opportunities for upselling
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team ensuring that orders were processed in timely manner
- Assisted driver's with any real time delivery issues.
Education
Associate of Arts -
St John's University
Jamaica, NYAcademic
Merrick High School
Merrick, NYSkills
- Microsoft Excel
- Keyboarding skills
- Calm and professional under pressure
- De-Escalation Techniques
- Critical Thinking
- Issue and Resolution
- Ability to navigate through multiple computer platforms while Keyboarding
- Proven Call Metrics and adherence performance
- Calm and professional under pressure
- Active listening skills
- Documentation management
- Medical terminology knowledge
- Researching
- Microsoft Office Suite
Timeline
Customer Service Representative I
Modivcare Solutions LLC
04.2020 - 05.2023
Customer Service Representative
New Jersey Division of Consumer Affairs
04.2015 - 04.2020
Customer Service Representative
Allied Beverage Group
03.2015 - 03.2020
Associate of Arts -
St John's University
Academic
Merrick High School
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