Leslie Ramirez-Carrillo
Dallas,GA
Summary
Proven leader and efficient multitasker, excelled in customer service and cash handling at Buffalo Wild Wings. Enhanced guest satisfaction through exceptional service and team coordination, boosting productivity. Skilled in bilingual communication and employee training, adept at fostering positive customer experiences and maintaining operational excellence. Demonstrates strong work ethic, adaptability, and a commitment to excellence.
Overview
1
1
year of professional experience
Work History
Cashier
Buffalo Wild Wings
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Host
Buffalo Wild Wings
10.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
Education
High School Diploma -
Chattahoochee Technical College
400 Nathan Dean Blvd Dallas, Ga 3013205.2026
Skills
Customer Service
Bilingual
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Cleaning and sanitizing
Positive Attitude
Store opening/closing procedures
Employee Training
Adaptability and Dependability
Team Leadership
Time management strength
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Buffalo Wild Wings
03.2024 - Current
Host
Buffalo Wild Wings
10.2023 - Current
High School Diploma -
Chattahoochee Technical College
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