Leslie Ducote
Medford,Oregon
Summary
Dynamic and results-oriented professional with a proven track record at Applepeddler, where I significantly increased sales through expert upselling techniques and exceptional customer service. Skilled in cash handling and guest engagement, I excel in high-volume environments, ensuring meticulous attention to detail and fostering warm customer relationships. Demonstrated ability to multitask effectively, enhancing dining experiences and operational efficiency.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
17
17
years of professional experience
Work History
Server
Applepeddler
12.2007 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Phoenix High School
Phoenix, OR05.1989
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Sales techniques
- Task prioritization
Timeline
Server
Applepeddler
12.2007 - 10.2024
Phoenix High School
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