Leslie Galvan Castillo
Minneapolis,MN
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Supervisor
Laderach
Bloomington, MN
08.2025 - 09.2026
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with team to achieve sales goals and improve performance.
- Resolved customer inquiries and complaints in a timely manner.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Ensured compliance with company policies and procedures consistently.
- Complied with company policies, objectives and communication goals.
Target Team Member
Target
Saint Louis Park, Minnesota
08.2024 - 05.2025
- Assisted customers with product inquiries and store navigation.
- Operated cash register efficiently during peak hours.
- Handled returns and exchanges per company policies.
- Provided exceptional service to enhance customer experience.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and organized merchandise for easy access.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained cleanliness and organization in sales floor areas.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Supervisor
Aeropostale
Bloomington, MN
03.2023 - 05.2024
- Supervised daily operations of retail store environment.
- Trained new team members on customer service standards.
- Resolved customer inquiries and complaints in a timely manner.
- Collaborated with team to achieve sales goals and improve performance.
- Managed inventory levels and organized stockroom efficiently.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
Education
Rcep
Richfield , MNSkills
- Sales strategies
- Customer service
- Inventory management
- Onboarding process
- Retail operations
- Workflow management
- Processes and procedures
- Process monitoring and improvement
- Team collaboration
- Team development
- Staff development
- Performance management
- Employee motivation
- Constructive feedback
- Effective communication
- Relationship building
- Risk management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
Laderach
08.2025 - 09.2026
Target Team Member
Target
08.2024 - 05.2025
Supervisor
Aeropostale
03.2023 - 05.2024
Rcep