Leslie Garcia
Summary
Proven leader at Wingstop, adept in decision-making and customer service, I significantly enhanced team performance through effective training and mentorship. Skilled in problem-solving and communication, I consistently ensured operational excellence and customer satisfaction, fostering a collaborative work environment. My approach resulted in improved efficiency and a positive workplace atmosphere. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Shiftlead
Wingstop
03.2018 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Cashier
Wingstop
03.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Associate of Science - Psychology
Cypress College
9200 Valley View St, Cypress, CA 9063005.2024
High School Diploma -
Gahr High School
Cerritos, CA05.2017
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Staff Motivation
- Teamwork and Collaboration
- Role Modeling
- Multitasking
- Excellent Communication
- Languages fluent in English and Spanish
- Time Management
- Active Listening
- Computer proficiency in Microsoft word and Power Point
Timeline
Shiftlead
Wingstop
03.2018 - Current
Cashier
Wingstop
03.2018 - Current
Associate of Science - Psychology
Cypress College
High School Diploma -
Gahr High School
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