Leslie Gonzalez
Evansville,WY
Summary
Reliable and upbeat with success at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Buffalo Wild Wings
12.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Server
Don Juan Mexican Restaurant
06.2021 - 04.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle transactions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- I also keep the restaurant clean by cleaning and restocking before, during, and at the end of each shift.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Plane Cleaner
Business Aviators
09.2023 - 03.2024
- I clean personal airplanes which require me to have attention to detail, an ability to maintain cleanliness, time management, and problem solving skills.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front End Associate
Marshalls
09.2022 - 11.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Gathered shopping baskets and carts and relocated to designated areas.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Casper College
Casper, WY05.2028
High School Diploma -
Kelly Walsh High School
05.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- POS Software
- Telephone reception
- Guest Relations
- Friendly, Positive Attitude
- Problem-Solving
- Dependable and Responsible
- Strong Work Ethic
- Cash Handling
Awards
- Principal’s Honor Roll each semester
- CPR Certified
References
References available upon request.
Certification
- ServSafe
- CPR
Languages
Spanish
Native or Bilingual
Timeline
Host
Buffalo Wild Wings
12.2023 - Current
Plane Cleaner
Business Aviators
09.2023 - 03.2024
Front End Associate
Marshalls
09.2022 - 11.2022
Server
Don Juan Mexican Restaurant
06.2021 - 04.2024
Casper College
High School Diploma -
Kelly Walsh High School