Overview
Work History
Education
Skills
Languages
Timeline
Generic

LESLIE GONZALEZ

Sacramento,CA

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Enterprise Rent-A-Car
Sacramento
11.2023 - Current
  • Provided accurate information about products and services to customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Learned how to take care of the customer to ensure customer expectations and satisfaction.

SERVER

Sushimono
Sacramento, CA
05.2022 - 11.2023
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed complaints to kitchen staff and served replacement items.

ASSOCIATE

Togos & Baskin Robins
Sacramento, CA
11.2021 - 03.2022
  • Build confidence speaking to costumers after covid lockdown
  • Learned how to handle difficult situations
  • Built and maintained relationships with peers and upper management to drive team success.

MANAGER'S ASSISTANT

Jack in the Box
Sacramento, CA
09.2020 - 08.2021
  • Directed training, policies, staff scheduling and current promotions for guest services team.
  • Resolved service issues involving counterfeit tickets, refunds and reprints.
  • Counted cash at shift end and tallied to reconcile with tickets sold.

ASSOCIATE

Californias Great America
Santa Clara, CA
03.2018 - 08.2019
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged and stocked new merchandise following placement directions.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.

SOCCER REFEREE

Nonesuch
San Jose, CA
04.2017 - 12.2017
  • Maintained neat, professional appearance as a trusted and fair officiant for soccer games across [Location].
  • Enforced fair play by discouraging unacceptable behavior through disciplinary action.
  • Made accurate calls based on a knowledgeable reading of league regulations and knowledge of soccer rules.

Education

Associate of Business Administration -

Cosumnes River College
Sacramento, CA
06-2027

Skills

  • Multitasking
  • Customer service
  • Communication
  • Organizational skills
  • Interpersonal skills
  • Collaboration
  • Approachability
  • Open-mindedness
  • Coachability
  • Patient

Languages

  • English, fluent
  • Spanish, fluent

Timeline

Customer Service Representative

Enterprise Rent-A-Car
11.2023 - Current

SERVER

Sushimono
05.2022 - 11.2023

ASSOCIATE

Togos & Baskin Robins
11.2021 - 03.2022

MANAGER'S ASSISTANT

Jack in the Box
09.2020 - 08.2021

ASSOCIATE

Californias Great America
03.2018 - 08.2019

SOCCER REFEREE

Nonesuch
04.2017 - 12.2017

Associate of Business Administration -

Cosumnes River College
LESLIE GONZALEZ