Leslie Gonzalez
Crosby,TX
Summary
Professional front desk receptionist known for exceptional listening skills and attention to detail. Experienced in coordinating high-volume calls and scheduling appointments, ready to enhance operational efficiency and guest satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Family Medicine MMC
Houston, TX
02.2024 - 04.2026
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
Sam Rayburn HighSchool
Pasadena, TXSkills
- Customer service
- Attention to detail
- Listening skills
- Cash handling
- Telephone etiquette
- Appointment scheduling
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
Family Medicine MMC
02.2024 - 04.2026
High School Diploma -
Sam Rayburn HighSchool