Leslie Gonzalez
Summary
Detail-Oriented Assistant Manager experienced in establishing clear guidelines and enforcing consistent policies to achieve organizational objectives. Built strong relationships and effectively managed multitasking demands to ensure smooth operations. Oversaw employee performance while guiding and motivating new talent, enhancing team effectiveness and productivity.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dittmar Company
ARLINGTON
04.2024 - Current
- Executed multiple tasks simultaneously to maintain service quality
- Oversaw key management processes
- Monitored and recorded payments to ensure accuracy and timely processing
- Coordinated staff training sessions to enhance employee skills and knowledge.
- Developed and maintained strong relationships with clients and vendors.
- Monitored inventory levels and ordered supplies to maintain operations.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Customer Service
Street Guys Hospitality
ARLINGTON
06.2019 - Current
- Answered phone calls to assist customers with inquiries.
- Provide excellent customer service when interacting with guests.
- Ensured proper customer service standards were met.
- Trained staff on customer service standards and practices.
- Documented customer service requests and resolutions as needed.
- Maintained cleanliness and sanitation in work areas to ensure safety.
- Facilitated effective communication among team members to enhance collaboration.
- Organized files and materials to improve accessibility and workflow.
- Delivered exceptional customer service to library patrons, enhancing user experience.
- Sanitation
- Maintained customer service standards to ensure satisfaction and compliance.
Education
Washington Liberty
ARLINGTON, 22203Skills
- Payment processing
- Inventory management
- Financial oversight
- Customer service standards
- Customer service
- Employee development
- Team leadership
- Team collaboration
- Problem resolution
- Effective communication
- Verbal and written communication
- Multitasking and organization
- Adaptability and flexibility
- Data analysis tools
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Dittmar Company
04.2024 - Current
Customer Service
Street Guys Hospitality
06.2019 - Current
Washington Liberty