Leslie Guerrero
Summary
Dynamic and results-oriented professional with a proven track record of customer satisfaction. Expert in bilingual communication, adept at problem-solving and time management. Demonstrated ability to improve processes and maintain high standards in high-stress environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Carter's
06.2022 - 02.2024
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Proactively identified customer needs and offered tailored solutions, showcasing adaptability and problem-solving abilities.
- Developed strong rapport with a diverse clientele.
- Professionally managed issues in busy, high-stress situations.
Frontline Member Associate
Sam's Club
06.2021 - 04.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Demonstrated excellent time management skills by effectively juggling multiple interactions while maintaining a positive demeanor.
Medical Assistant Extern
OSF Healthcare
01.2022 - 03.2022
- Welcomed patients and inquired about wellbeing since last treatment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted in the early detection of health issues through routine screenings, such as blood pressure checks and glucose tests.
- Prepared, administered and documented medications under direction of licensed medical provider.
Phlebotomy Intern
Northwestern Memorial Hospital
02.2021 - 03.2021
- Enhanced patient experience by providing compassionate and efficient blood draw services.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved accuracy in identifying veins through extensive practice of palpation techniques on various skin types and ages.
- Maintained strict confidentiality regarding patient information according to HIPAA regulations while processing paperwork related to test orders or results documentation.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Education
Associate of Science -
Lone Star College
Houston, TX05-2025
Medical Assistant
Moraine Valley Community College
Palos Hills, IL05-2022
Phlebotomy
Moraine Valley Community College
Palos Hills, IL05-2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Bilingual in English and Spanish
Timeline
Sales Associate
Carter's
06.2022 - 02.2024
Medical Assistant Extern
OSF Healthcare
01.2022 - 03.2022
Frontline Member Associate
Sam's Club
06.2021 - 04.2022
Phlebotomy Intern
Northwestern Memorial Hospital
02.2021 - 03.2021
Associate of Science -
Lone Star College
Medical Assistant
Moraine Valley Community College
Phlebotomy
Moraine Valley Community College
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