Leslie Heckert
665 Maplerun Ln Westerville,OH
Summary
Committed, dedicated and service-oriented individual. Organized, efficient and motivated team member with extensive retail, customer-focused history and experience. Successfully manages hectic work environments amongst diverse populations.
Overview
25
25
years of professional experience
Work History
Senior Scheduling Coordinator
The James Cancer Hospital
Columbus, Ohio
12.2023 - Current
- Strategically arrange and schedule an average of 175 appointments per month for patients
- Convey information to appropriate personnel on different platforms
- Collaborate and maintain relationships with others to accomplish projects
Patient Access Coordinator 2
Ohio State University Wexner Medical Center
Columbus, Ohio
03.2022 - 03.2023
- Facilitated cross-training sessions monthly
- Tracked and assessed billing reports to identify fiscal loss
- Taught, coached and trained 15 new and interim staff
Patient Access
Ohio State University Medical Center
Columbus, Ohio
03.2021 - 03.2022
- Performed registration, insurance certification/verification, and scheduling for patients and providers
- Provided competent and friendly service while resolving problems maximizing customer satisfaction
- Informed consumers with honest, accurate, up-to-date information as necessary
Patient Registration Representative/Security
OhioHealth Emergency Department
Columbus, OH
10.2017 - 03.2021
- Identified appropriate billing codes for visits, ensuring proper invoicing occurred
- Educated patients of services available and how to obtain them
- Broad-base trained to maximize performance in small ED setting with lean staffing
Store Associate
Lakeshore Learning Store
Columbus, Ohio
12.2014 - 03.2023
- Assisted customers in selecting educational products and resources.
- Maintained cleanliness and organization of store displays and merchandise.
- Processed transactions accurately using point-of-sale systems.
- Restocked shelves and ensured product availability for customers.
Correctional Programming Specialist/Case Manager
Ohio Department of Rehabilitation & Correction
Various Locations, OH
01.2001 - 10.2013
- Coordinated educational presentations for groups of inmates, staff and outside guests
- Reassessed, with good judgment, tasks in an ever-changing, unpredictable environment
- Applied creative problem-solving skills while de-escalating potentially volatile situations
Sales Associate
Macys
Columbus, Ohio
11.2006 - 12.2009
- Assisted customers with product selection and inquiries.
- Processed customer transactions accurately and efficiently.
- Greeted customers and provided exceptional customer service.
Education
Bachelor of Arts - Criminology
The Ohio State University
Columbus, OHTimeline
Senior Scheduling Coordinator
The James Cancer Hospital
12.2023 - Current
Patient Access Coordinator 2
Ohio State University Wexner Medical Center
03.2022 - 03.2023
Patient Access
Ohio State University Medical Center
03.2021 - 03.2022
Patient Registration Representative/Security
OhioHealth Emergency Department
10.2017 - 03.2021
Store Associate
Lakeshore Learning Store
12.2014 - 03.2023
Sales Associate
Macys
11.2006 - 12.2009
Correctional Programming Specialist/Case Manager
Ohio Department of Rehabilitation & Correction
01.2001 - 10.2013
Bachelor of Arts - Criminology
The Ohio State University