Leslie Hernandez
El Paso,TX
Summary
I am an organized and independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Biller
La Familia Del Paso
El Paso, Texas
08.2021 - 01.2022
- Verified and completed charge information in the database and produced billing
- Processed and distributed copies of billings according to clinic policies
- Maintained required billing records, reports, files, etc
- Verified and entered patient payments, re-allocates payments as necessary on unpaid balances, and reconciled on a daily basis
- Provided information to patients regarding unpaid balances
- Knowledge of basic coding and third-party operating procedures and practices.
Customer Service
Alorica
09.2019 - 06.2021
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently
- Collect source data such as customer names, addresses, phone numbers, credit card information for customers and enter data into customer service software
- Answered customer complaints with quick solutions, ensuring customer satisfaction
- Schedule and confirm callbacks for clients, customers, or supervisors.
CNA
Providence Memorial Hospital
03.2018 - 03.2019
- Assist with daily living activities
- This includes delivering meals to patients, turning and ambulating patients and providing plenty of fresh water, as well as extra nourishment between meals
- Helped patients with personal hygiene
- Provide patients with bedpans, help with baths, shampoos and showers
- Checked vital signs and record daily information in the patient’s chart
- Assisted the nurses and other staff as needed
- Adhered to professional standards, follow the policies and procedures and abide by federal, state and local requirements.
Sales Floor Associate
Journey’s
10.2018 - 12.2018
- Provide a fun, full-service shopping experience to customer
- Guide customers in choosing an item that reflects personal style and personality
- Answer customers’ questions and address problems and complaints in person
- Operate a cash register to process cash, check and credit card transactions
- Perform all operational procedures accurately, in accordance with Operations Policies
- Assist with receiving/sending shipments of merchandise
- Maintain store appearance and stockroom organization
- Maintain visually appealing and effective displays for the entire store.
Cashier
Taco Cabana
02.2018 - 06.2018
- Maximized the guest experienced by greeting guests, working the register and drink station, listening to the guest's order, ringing the order on the register
- Took necessary steps to meet the customer's needs and effectively resolved food or service issues
- Recorded customer orders and repeated them back in a clear and understandable manner
- Promptly reported complaints to a member of the management team
- Resolved guest complaints promptly and professionally
- Assist in the training of new hires.
Education
Medical Billing - Medical Billing And Coding
Cultural Technical Institute
05-2024
Basic Education -
Jefferson High School
01.2018
Nursing Assistant -
Emerald Nursing School
01.2018
Skills
- Goal-oriented
- Creativity
- Teamwork
- Customer Service Focus
- High Energy
- Positive and friendly
- Time management
- Organized
Certification
- Food Handlers Card
- Texas Alcohol Certification
- CNA Certification
- CPR Certification
- HIPAA Compliance Certification
- Medical Billing And Coding Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Biller
La Familia Del Paso
08.2021 - 01.2022
Customer Service
Alorica
09.2019 - 06.2021
Sales Floor Associate
Journey’s
10.2018 - 12.2018
CNA
Providence Memorial Hospital
03.2018 - 03.2019
Cashier
Taco Cabana
02.2018 - 06.2018
Medical Billing - Medical Billing And Coding
Cultural Technical Institute
Basic Education -
Jefferson High School
Nursing Assistant -
Emerald Nursing School