Leslie Hurd
Kansas City,MO
Overview
9
9
years of professional experience
Work History
Sales Associate
Hendrick Automotive Group
08.2023 - Current
- Customer Interaction: Greet and assist customers
- Provide information and address queries
- Product Knowledge: Stay updated on car models and features
- Sales Presentations: Conduct test drives
- Highlight vehicle benefits
- Negotiation and Sales: Negotiate terms and close deals
- Upsell additional products
- Customer Service: Ensure a positive experience
- Follow up post-sale
- Documentation: Maintain accurate records
- Prepare sales contracts
- Stay Informed: Stay updated on industry trends
- Team Collaboration: N/A
Customer Service Representative
Hendrick Automotive Group
03.2015 - 07.2023
- Customer Interaction: Provide assistance and support to customers
- Address inquiries and resolve issues
- Communication: Effectively communicate with customers via phone, email, or in person
- Problem Resolution: Resolve customer complaints and ensure satisfaction
- Product/Service Knowledge: Have a good understanding of the company's products/services
- Record Keeping: Maintain accurate records of customer interactions and transactions
- Team Collaboration: Collaborate with colleagues to address customer needs.
- Filing
- Issuing title work
- Input customers info into system
- Word/ excel
Education
Computer engineer -
Penn valley community college
Kansas City, MOBasics -
Ac prep academy
Kansas City, MO05.2014
Skills
- Customer service
- Computer literacy
- Basic math
- Sales
- Communication skills
- Cashiering
- Computer skills
- Microsoft office
- Filing
- Dispatching
- Problem solving
Timeline
Sales Associate
Hendrick Automotive Group
08.2023 - Current
Customer Service Representative
Hendrick Automotive Group
03.2015 - 07.2023
Computer engineer -
Penn valley community college
Basics -
Ac prep academy