Overview
Work History
Education
Skills
Timeline
Generic

Leslie Hurd

Kansas City,MO

Overview

9
9
years of professional experience

Work History

Sales Associate

Hendrick Automotive Group
08.2023 - Current
  • Customer Interaction: Greet and assist customers
  • Provide information and address queries
  • Product Knowledge: Stay updated on car models and features
  • Sales Presentations: Conduct test drives
  • Highlight vehicle benefits
  • Negotiation and Sales: Negotiate terms and close deals
  • Upsell additional products
  • Customer Service: Ensure a positive experience
  • Follow up post-sale
  • Documentation: Maintain accurate records
  • Prepare sales contracts
  • Stay Informed: Stay updated on industry trends
  • Team Collaboration: N/A

Customer Service Representative

Hendrick Automotive Group
03.2015 - 07.2023
  • Customer Interaction: Provide assistance and support to customers
  • Address inquiries and resolve issues
  • Communication: Effectively communicate with customers via phone, email, or in person
  • Problem Resolution: Resolve customer complaints and ensure satisfaction
  • Product/Service Knowledge: Have a good understanding of the company's products/services
  • Record Keeping: Maintain accurate records of customer interactions and transactions
  • Team Collaboration: Collaborate with colleagues to address customer needs.
  • Filing
  • Issuing title work
  • Input customers info into system
  • Word/ excel

Education

Computer engineer -

Penn valley community college
Kansas City, MO

Basics -

Ac prep academy
Kansas City, MO
05.2014

Skills

  • Customer service
  • Computer literacy
  • Basic math
  • Sales
  • Communication skills
  • Cashiering
  • Computer skills
  • Microsoft office
  • Filing
  • Dispatching
  • Problem solving

Timeline

Sales Associate

Hendrick Automotive Group
08.2023 - Current

Customer Service Representative

Hendrick Automotive Group
03.2015 - 07.2023

Computer engineer -

Penn valley community college

Basics -

Ac prep academy
Leslie Hurd