Leslie Jimenez Ovando
New York,NY
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Take-Out Server
PF Changs Restaurant
05.2023 - Current
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Expedited order processing for reduced wait times and increased customer satisfaction.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
Host
PF Changs Restaurant
11.2022 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Group reservation management
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Sortation Associate
Amazon
01.2022 - 12.2023
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
Food Packer
Hello Fresh
01.2020 - 10.2022
- Enhanced production efficiency by consistently meeting food packing quotas and deadlines.
- Reduced product waste through careful handling of food items during the packing process.
- Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
- Assisted in inventory management, ensuring accurate counts and proper storage of food products.
Education
Associate of Science - Psychology
Essex County College
Newark, NJ09.2024
Skills
- Telephone Reception
- Team Collaboration
- Reservations Management
- Server Support
- Customer Service
- POS Software
- Multitasking Proficiency
- Professional Appearance
- Cash Handling
Timeline
Take-Out Server
PF Changs Restaurant
05.2023 - Current
Host
PF Changs Restaurant
11.2022 - Current
Sortation Associate
Amazon
01.2022 - 12.2023
Food Packer
Hello Fresh
01.2020 - 10.2022
Associate of Science - Psychology
Essex County College