Leslie Lara
Las Vegas,NV
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Las Vegas Urban League WIC
Las Vegas, NV
02.2024 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
Lead Cashier
Winchell's Donut Shop
CA
01.2020 - 01.2022
- Greeted customers in a friendly manner, took and ranged up orders, handled payment and thanked customers
- Cleaned up spills, restocked supplies, kept windows clean and took out the trash
- Trained Level 1 and 2 cashiers on register procedures, and proper customer service
- Managed kitchen on quality and speed.
Retail Sales Associate
Charlotte Russe
Northridge
01.2016 - 01.2017
- Greeted customers as they entered and exited the store and offered them customer service
- Restocked store with new inventory and maintained products organized and presentable for a better shopping experience
- Processed customer transactions.
Education
Woodrow Wilson Senior High School
Los Angeles, CA01.2015
Skills
- Certified with a certificate for eligibility specialist
- Strong customer service skills and ability to work effectively with all personality types
References
Natalie (manager), (213) 522-3062
Certification
Intake eligibility specialist
Languages
Spanish English
Native or Bilingual
Timeline
Eligibility Specialist
Las Vegas Urban League WIC
02.2024 - Current
Lead Cashier
Winchell's Donut Shop
01.2020 - 01.2022
Retail Sales Associate
Charlotte Russe
01.2016 - 01.2017
Woodrow Wilson Senior High School