Leslie Martindale
Salt Lake City,UT
Summary
Dynamic server and shift leader with a strong work ethic and focus on guest engagement. Proven ability to lead teams, train staff, and improve service standards in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Server
Red Robin
Murray. Ut
11.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Processed customer orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Golf Starter
Rose Park Golf Course
Rose Park, Utah
09.2021 - Current
- Managed tee time scheduling to optimize course flow and enhance player experience.
- Provided exceptional customer service by assisting golfers with inquiries and resolving concerns promptly.
- Coordinated golf cart operations to ensure timely availability and maintenance for players.
- Trained new staff on operational procedures and customer engagement strategies to uphold service standards.
Server/Shift Leader
Left Fork Grill
Salt Lake City, UT
03.2021 - 09.2024
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored new servers, fostering a collaborative team environment.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Coordinated staff schedules, optimizing labor resources during peak hours.
General Manager, Training Store Manager
Einstein Bros
Salt Lake City, UT
06.2012 - 03.2021
- Oversaw daily operations to ensure optimal efficiency and customer satisfaction.
- Developed and implemented strategic plans to enhance sales performance and market presence.
- Trained and mentored management team to improve leadership skills and operational effectiveness.
- Analyzed financial reports to identify trends, drive profitability, and inform business decisions.
Education
High School Diploma -
Skyline High School
Salt Lake City, UTSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Red Robin
11.2024 - Current
Golf Starter
Rose Park Golf Course
09.2021 - Current
Server/Shift Leader
Left Fork Grill
03.2021 - 09.2024
General Manager, Training Store Manager
Einstein Bros
06.2012 - 03.2021
High School Diploma -
Skyline High School