Leslie McClelland
Reno,NV
Summary
Results-focused Stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
7
7
years of professional experience
Work History
Stylist/Salon Owner/Operator
Lovely by Leslie
01.2024 - Current
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Stylist
Slice Salon
03.2020 - 01.2024
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Recorded notes for future reference about customer preferences and services delivered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
Lash Artist
Nevada Lash and Brow Co.
06.2020 - 01.2021
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
Commission Stylist
Tresimage Salon
02.2018 - 02.2020
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Education
No Degree - Lash Extensions
Pink Blush Bar
Reno, NV04.2019
Cosmetology - Hairstyling
Paul Mitchell The School Reno
Reno, NV01.2018
Bachelor of Arts - Communication Studies
University of Nevada - Reno
01.2011
Skills
- Attention to detail
- Brand Promotion
- Teamwork and Collaboration
- Excellent Communication
- Social media photography and editing experience
- 4 years microsoft suite experience
- 6 years Public speaking experience
- Sales and customer service experience
- Multitasking and Organization
- Customer Service
- Relationship building and management
Timeline
Stylist/Salon Owner/Operator
Lovely by Leslie
01.2024 - Current
Lash Artist
Nevada Lash and Brow Co.
06.2020 - 01.2021
Stylist
Slice Salon
03.2020 - 01.2024
Commission Stylist
Tresimage Salon
02.2018 - 02.2020
No Degree - Lash Extensions
Pink Blush Bar
Cosmetology - Hairstyling
Paul Mitchell The School Reno
Bachelor of Arts - Communication Studies
University of Nevada - Reno
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