Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Mireles

San Antonio,TX

Summary

Dedicated professional currently pursuing a project management certification at Texas A&M, further demonstrating her commitment to personal and professional growth.

Overview

10
10
years of professional experience

Work History

Licensed Insurance Professional

USAA
08.2022 - Current
  • Recognize life events, understand needs, and provide advice to deliver appropriate solutions to the member
  • Facilitate the Property & Casualty (P&C) member experience by answering inbound calls, emails, and/or other contacts from members
  • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services
  • Responsible for the respective trailing documents for all states
  • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions, including products and services
  • Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels
  • Maintain Property & Casualty (P&C) license and state registration

Benefit Coordinator

Cano Health
04.2021 - 12.2021
  • Processing enrollments quickly and accurately
  • Collaborate with the community outreach Team on center and community activities events (as needed)
  • Collaborate and maintain a healthy relationship with Health plans Agents and Brokers groups
  • Responsible for achieving monthly, quarterly, and annual enrollment goals and growth targets, as established by management
  • Performs Insurance Verification of benefit coverage on all of patient's insurance plans for each service being provided
  • Deliver presentations, attends meetings, and distributes educational materials to both members and potential members
  • Assists with enrollment incoming calls and assist future members or current members with health access related questions
  • Maintains lines of communication and follow up with current members to assure there is no loss of benefit coverage

Front Desk Receptionist

Dermatology and Laser Center Of San Antonio
01.2020 - 03.2021
  • Schedule accordingly based of providers schedules
  • Answering telephones
  • Compile and record medical charts and correspondences
  • Verify insurance and demographics
  • Check in/Check out

Front Office Specialist

Little Spurs Pediatric Urgent Care
10.2017 - 12.2018
  • Compile and record medical charts and correspondence
  • Interview patient guardians to complete insurance and privacy forms
  • Receive insurance co-payments/ deductibles and post amounts paid to patients accounts
  • Answer telephones and direct calls to appropriate staff
  • End of day balancing

Retail Sales Associate

G by Guess
02.2017 - 09.2017
  • Greeting Customers
  • Operating cash registers
  • Increasing in store sales
  • Maintaining sales floor appearance

Server/Hostess

Outback Steakhouse
02.2015 - 08.2016
  • Customer Service

Education

Diploma -

Thomas Jefferson High School
06.2016

Skills

  • Customer Service
  • Call Center
  • Office Administration
  • Insurance Verification
  • Medical Scheduling
  • Presentation Skills
  • Medical Billing

Timeline

Licensed Insurance Professional

USAA
08.2022 - Current

Benefit Coordinator

Cano Health
04.2021 - 12.2021

Front Desk Receptionist

Dermatology and Laser Center Of San Antonio
01.2020 - 03.2021

Front Office Specialist

Little Spurs Pediatric Urgent Care
10.2017 - 12.2018

Retail Sales Associate

G by Guess
02.2017 - 09.2017

Server/Hostess

Outback Steakhouse
02.2015 - 08.2016

Diploma -

Thomas Jefferson High School

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Leslie Mireles