Leslie Montoya
Houston,TEXAS
Summary
Dynamic Referral Coordinator with a proven track record at Diagnostic and Pain, excelling in patient scheduling and referral tracking. Leveraged strong organizational skills to enhance patient satisfaction and streamline processes, achieving timely access to specialists. Proficient in HIPAA regulations and adept at fostering relationships with healthcare providers to ensure optimal care continuity. Worked mostly with lawyers.
Overview
4
4
years of professional experience
Work History
Referral Coordinator
Diagnostic and Pain
09.2023 - 02.2024
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Maintained accurate and up-to-date patient records, contributing to improved healthcare outcomes.
- Developed strong relationships with healthcare providers to ensure broad network of specialists for patient referrals.
- Fostered positive relationships with external healthcare facilities and specialists to expand referral options for patients.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
Credit Analyst
ASAP Credit Repair
08.2020 - 07.2021
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Made decisions and recommendations about extending lines of credit.
- Streamlined data collection and analysis procedures, increasing efficiency and accuracy of credit reports.
Document Processor
Mossy Nissan
01.2020 - 08.2020
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Streamlined workflow for faster document processing, leading to improved productivity and time management.
- Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Adapted quickly to new software programs introduced into the workplace, minimizing disruption to existing workflows.
Education
GED -
Lone Star College
Houston, TX09.2016
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Multi-line phone proficiency
- Medical terminology knowledge
- Data entry proficiency
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- Scheduling software
- HIPAA regulations
- Notetaking and documentation
- Physician authorizations
- Organizational growth
- Multi-line telephone operation
- Referral tracking
- Diagnostic appointments
- Medical scheduling
- MS office expertise
- Outbound calls
- Appointment reminders
- HIPAA guidelines
- Schedule management
- Medical clinical procedures
- Decision-making
Languages
Spanish
Full Professional
Timeline
Referral Coordinator
Diagnostic and Pain
09.2023 - 02.2024
Credit Analyst
ASAP Credit Repair
08.2020 - 07.2021
Document Processor
Mossy Nissan
01.2020 - 08.2020
GED -
Lone Star College
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