Leslie Ortiz
Lakewood,CO
Summary
Dynamic professional with extensive experience at Walgreens and Cricket Wireless, excelling in problem-solving and team collaboration. Proven track record in optimizing workflows and enhancing customer satisfaction. Skilled in maintaining patient confidentiality and managing inventory effectively, ensuring operational excellence and a seamless customer experience.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Pharmacy Technician
Walgreens
Denver, CO
05.2023 - Current
- Processed prescription orders accurately while verifying patient information and medication details.
- Helped pharmacists prepare medication fills and organize prescription workflow.
- Entered insurance claims and resolved routine billing issues with pharmacy systems.
- Assisted customers with prescription pickup status questions and basic pharmacy guidance.
- Maintained inventory levels by restocking medications and removing expired products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Photographer
Denver Aquarium Systems
Denver, CO
01.2012 - 01.2016
- Processed prescription orders accurately while verifying patient information and medication details.
- Helped pharmacists prepare medication fills and organize prescription workflow.
- Entered insurance claims and resolved routine billing issues with pharmacy systems.
- Assisted customers with prescription pickup status questions and basic pharmacy guidance.
- Maintained inventory levels by restocking medications and removing expired products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Store Manager
Cricket Wireless
Westminster, CO
01.2015 - 2016
- Directed daily store operations, ensuring consistent customer service and sales floor readiness.
- Coached associates on product knowledge, selling techniques, and service standards.
- Monitored inventory levels, restocked merchandise, and resolved stock discrepancies.
- Managed cash handling, register accuracy, and secure store opening and closing procedures.
- Scheduled staff coverage to support traffic patterns and operational demands.
- Resolved customer concerns promptly, maintaining satisfaction and retention.
Education
Black And White Photography - Photography
Community College of Denver
Denver, CO04-2004
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Patient confidentiality
Certification
CPR Certified
Immunization Certified
Timeline
Pharmacy Technician
Walgreens
05.2023 - Current
Store Manager
Cricket Wireless
01.2015 - 2016
Photographer
Denver Aquarium Systems
01.2012 - 01.2016
Black And White Photography - Photography
Community College of Denver