Leslie Ortiz-Patino
San Jose,CA
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks
09.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Cashier Team Lead
HomeGoods, TJX Companies
08.2021 - 05.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Associate of Science - Biology
De Anza College
Cupertino, CA06.2027
High School Diploma -
Oak Grove High School
San Jose, CA06.2023
Skills
- Leadership experience
- Fluent in Spanish
- Product Memorization
- Customer Service
Timeline
Barista Trainer
Starbucks
09.2022 - Current
Cashier Team Lead
HomeGoods, TJX Companies
08.2021 - 05.2022
Associate of Science - Biology
De Anza College
High School Diploma -
Oak Grove High School