Leslie Penney
Elkhart
Summary
Results-oriented professional with a strong focus on customer service and team motivation. Supervised daily operations to uphold quality standards and trained new team members on effective service protocols. Committed to enhancing customer satisfaction through proactive problem resolution and efficient inventory management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager on Duty
Culver's Restaurant
Goshen North, Indiana
05.2024 - 05.2026
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained new team members on customer service protocols and operational procedures.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Concord Community High School
Elkhart, IN06.2024
Skills
- Customer service focus
- Staff training and development
- Decision-making
- Employee motivation
- Operations management
- Priority management
- Risk management
- Customer relationship management
Certification
- Food Protection Manager Certification, ServSafe - 6/25/25-6/25/30.
Languages
English
Full Professional
Spanish
Elementary
Timeline
Manager on Duty
Culver's Restaurant
05.2024 - 05.2026
High School Diploma -
Concord Community High School