Leslie Perez
Acworth,GA
Summary
Highly motivated with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Excelled in data entry and client relationship building, surpassing performance goals with a strong work ethic and attention to detail, ensuring compliance and quality assurance.
Overview
37
37
years of professional experience
Work History
Member Specialist
Sam's Club
09.2024 - Current
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Ensured area of responsibility is maintained in accordance with company policies and procedures by properly zoning areas, arranging and organizing merchandise.
- Provide member service by maintaining exit area by reviewing member receipts, acknowledging the member and identifying member needs.
- Provides member service by maintaining self-checkout area by resolving member issues and concerns.
Parole Service Associate
California Department of Corrections and Rehabilitation
02.1998 - 08.2024
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Completed assigned tasks within established time frames.
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Provided exceptional customer service to ensure customer satisfaction.
- Strong leader and problem-solver dedicated streamlining operations to decrease cost and promote organizational efficiency.
- Knowledgeable and dedicated customer service professional with extensive experience in a secured industry.
- Participated in team meetings to discuss goals and objectives.
- Positively interact with and support customers of all backgrounds with unique and complex requirements.
- Ensured compliance with all safety regulations while maintaining a safe work environment.
- Retired.
Master Sergeant
Army/ Air National Guard
02.1988 - 04.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Arts - Business
Lassen Community College
Susanville, CA05-1999
Skills
- Exceptional communication
- Data entry proficiency
- Customer Service
- Customer Support
Timeline
Member Specialist
Sam's Club
09.2024 - Current
Parole Service Associate
California Department of Corrections and Rehabilitation
02.1998 - 08.2024
Master Sergeant
Army/ Air National Guard
02.1988 - 04.2008
Associate of Arts - Business
Lassen Community College
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