Leslie Pineda
Chaparral,NM
Summary
Dynamic and goal-oriented professional with extensive experience at Olive Garden, excelling in multitasking and customer service. Proven ability to adapt quickly to new technologies and menu changes while maintaining a clean and inviting environment. Recognized for enhancing customer satisfaction and ensuring accurate cash handling in fast-paced settings.
Overview
2
2
years of professional experience
Work History
To Go Specialist
Olive Garden
El Paso, TX
09.2023 - Current
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Adapted quickly to menu changes and special promotions, accurately conveying information to customers.
Server
Olive Garden
El Paso, TX
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
600 Hr Certification - Nail Technology
Tri State Cosmetoly
El Paso, TX09.2023
High School Diploma -
Chaparral High School
Chaparral, NM05.2022
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Flexibility
- Goal oriented
- Cleanliness
- Team Player
Languages
English
Full Professional
Spanish
Full Professional
Timeline
To Go Specialist
Olive Garden
09.2023 - Current
Server
Olive Garden
09.2023 - Current
600 Hr Certification - Nail Technology
Tri State Cosmetoly
High School Diploma -
Chaparral High School