Leslie Rodriguez
Tampa,Florida
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Server
Diamond Properies
Chicago , IL
2016.02 - 2024.08
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Breakfast Server
Diamond Properties Group
Chicago , IL
2021.02 - 2023.05
- Demonstrated knowledge of restaurant menu items and their ingredients, prices, and preparation methods.
- Checked with guests to ensure that they were enjoying their meals and addressed any issues promptly.
- Replenished beverages during meals as necessary while monitoring customer satisfaction levels.
- Bussed tables between shifts to prepare for incoming diners.
- Performed closing duties such as restocking condiments, cleaning utensils, counting cash drawer contents.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests for assistance or information about menu items and specials.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Processed payments accurately and promptly using a POS system.
- Provided training on product knowledge, POS systems operation and customer service techniques.
Education
Bachelor of Business Information Systems - Business
University of South Florida
Tampa, FL2025-05
Skills
- Order Management
- Supply Restocking
- Safe Food Handling
- Guest Engagement
- Food Running
- POS operation
- Strong Work Ethic
Languages
Spanish
Full Professional
English
Native/ Bilingual
References
References available upon request.
Timeline
Breakfast Server
Diamond Properties Group
2021.02 - 2023.05
Server
Diamond Properies
2016.02 - 2024.08
Bachelor of Business Information Systems - Business
University of South Florida
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