Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leslie Salas

Denver,CO

Summary

Accomplished Leasing Professional and Manager with a proven track record at Advenir at French Quarter and Wendy's , adept in bilingual communication and customer service excellence. Expertise in sales techniques and conflict resolution, significantly enhancing team performance and tenant satisfaction. Skilled in cash handling and maintaining professional demeanor under pressure, driving business improvements and fostering positive relationships.

Overview

5
5
years of professional experience

Work History

Leasing Professional

Advenir at French Quarter
11.2022 - Current
  • Invited prospects to fill out application upon completion of property tour.
  • Distributed and followed up on tenant renewal notices.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Verified tenant incomes and other information before accepting lease applications.
  • Communicated effectively with owners, residents, and on-site associates.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Ability to charge residents due to trash or balcony violations

Manager

Wendys
05.2019 - 01.2024
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Handled excessive amount of money

Education

Respect Academy
Denver, CO
05.2017

Skills

  • Bilingual in English and Spanish
  • Training and mentoring
  • Prospecting assistance
  • Telephone and email etiquette
  • Fair housing policies
  • Sales Techniques
  • Cash Handling
  • Customer service expertise
  • Basic Mathematics

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Leasing Professional

Advenir at French Quarter
11.2022 - Current

Manager

Wendys
05.2019 - 01.2024

Respect Academy

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Leslie Salas