Leslie Santiago
Boston,MA
Summary
- Team-focused Medical Administrative Assistant bringing 20 years' experience in healthcare. Knowledgeable about all administrative needs, capable of building loyal relationships with patients and well-versed in basic functional tests. Looking for a dynamic position in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Patient Service Coordinator Supervisor
Dimock Health Center
Patient Service Representative
The Dimock Center
09.2021 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Used Software to schedule appointments.
Patient Care Coordinator
Sleep Health Center
10.2011 - 01.2013
- Support 10 Primary care providers and 4 Respiratory Therapist
- Check patients in and out of clinic appointment along with vitals signs
- Answer calls,process insurance referrals, schedule appointments and sleep study if needed
- Update demographics for patient such as insurance, compliance & Data lab reports
- Generating Packets for patient that are getting set up on Auto or CLaP machine
- Prep any documents that patients needs to sign on their appointments
Patient Service Coordinator
Tufts Medical Center
08.2000 - 01.2010
- Checked patients in and out for their visit with the physician
- Schedule routine follow up visits
- Scheduled test for patients as needed for X- rays, Ultra sounds, MRI,CT scans Bone Scan etc
- Dictation of Physicians office notes on patients
- Filed paper work on patient charts
- Collected Co-payments
- Answered and triage phone calls
- Sent Bill to patients after visit
- Referred to OCD 9 code book when preparing patient billing
- Trained
- Checked daily doctor schedules and verified insurance
CNA
Elder Service Plan Providers
01.1997 - 03.1999
- Took vitals signs
- Responsible for general care and well being of patients
- Updated Medical records
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Education
Certificate - Medical Office Skills
Jewish Vocational Service
Boston, MA2000
Certificate - Certificate Nursing Assistant
American Red Cross
Boston, MA1996
High School Diploma -
El Centro Del Cardenal
Boston, MA1996
Skills
Bilingual, Basic outlook, Billing and Coding, Health Insurance,ICD 9 Coding, Medical Terminology MediSoft/MediTech, Microsoft Excel, Microsoft Word, Power Point, Proofreading, Windows, ECW, Athena Encore, Res Med, Electronic charting, Collecting vital signs,Staff training
- Patient Greeting
- Appointment Scheduling
- Patient Appointment Management
- Verifying Eligibility
- Spanish Fluency
- Call Transfers
- Customer Service
- HIPAA Compliance
- Patient Registration
- Bilingual in Spanish and English
- Appointment Confirmation
Timeline
Patient Service Representative
The Dimock Center
09.2021 - Current
Patient Care Coordinator
Sleep Health Center
10.2011 - 01.2013
Patient Service Coordinator
Tufts Medical Center
08.2000 - 01.2010
CNA
Elder Service Plan Providers
01.1997 - 03.1999
Certificate - Medical Office Skills
Jewish Vocational Service
Certificate - Certificate Nursing Assistant
American Red Cross
High School Diploma -
El Centro Del Cardenal
Patient Service Coordinator Supervisor
Dimock Health Center