I am hardworking, collaborative, and determined. I am proficient at assigning tasks to team members based on their strengths and have strong leadership skills. I will be an asset in accomplishing any team goal.
Overview
5
5
years of professional experience
Work History
Medicare Sales Agent
Medigap Life
02.2024 - Current
Analyzed risk factors to recommend appropriate coverage levels.
Analyzed customer needs to provide customized insurance solutions.
Conducted annual reviews of existing policies to update information.
Worked with sales team to collaboratively reach targets, consistently meeting
Sales Consultant
CarMax
04.2023 - 12.2023
Maintained an 80% satisfaction rating with my customers
Analyzed customer needs and preferences to recommend appropriate products.
Provided detailed product information to customers, including features, prices, and availability.
Developed and maintained relationships with clients to increase sales revenue.
Top 20 percentile of sales conversions and upsells over the past three months
Life and Health Insurance Agent
North American Senior Benefits
09.2022 - 04.2023
Contacted prospective customers to present information and explain available services
Upsold existing policyholders and new clients at 60%
Conducted individual and group presentations to provide detailed explanations of policy guidelines and benefits to clients
Operations Manager
FedEx
11.2021 - 04.2022
Trained new managers on FedEx operations and skills
Built strong operational teams in several sections to meet process and production demands
Motivated and evaluated personnel on performance improvement and goal achievement.
Lab Technician Intern
Panaceutics
05.2019 - 08.2019
Monitored inventory levels of chemicals, supplies, and equipment.
Performed quality control checks on samples and equipment.
Prepared reagents and solutions according to standard protocols.
Education
Bachelor of Science in Health Systems Management - Health Administration
The University of North Carolina At Charlotte
Charlotte, NC
08.2021
Skills
Leadership
Staff Training and Development
Problem-Solving
Persuasive Communication
Critical Thinking
Collaboration
Documentation And Reporting
Detail Oriented
Regulatory Compliance
Timeline
Medicare Sales Agent
Medigap Life
02.2024 - Current
Sales Consultant
CarMax
04.2023 - 12.2023
Life and Health Insurance Agent
North American Senior Benefits
09.2022 - 04.2023
Operations Manager
FedEx
11.2021 - 04.2022
Lab Technician Intern
Panaceutics
05.2019 - 08.2019
Bachelor of Science in Health Systems Management - Health Administration
The University of North Carolina At Charlotte
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SERENA M. BOGGSSERENA M. BOGGS
Insurance Agent at Medigap LifeInsurance Agent at Medigap Life