Leslie Renteria
Dallas,TX
Summary
Experienced assistant manager with outstanding customer service skills, focused on achieving goals and ensuring completion of daily tasks. Building and maintaining relationships within the team and with clientele to create and environment of trust and inclusion. Dedicated to bettering myself and future associates.
Overview
11
11
years of professional experience
Work History
Assistant Financial Center Manager
Bank of America
Irving, Tx
02.2024 - Current
- manage and guide team
- coach associates
- analyze reporting
- manage ATM
- reviewed daily operations to ensure they were being followed
Relationship Banker
Bank of America
Irving, Texas
01.2019 - 02.2024
- Assisted customers with account inquiries and banking services.
- Educated clients about various banking products available at the institution.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
Customer Service Representative
Bank of America
Irving, Texas
05.2016 - 01.2019
- Presented offers to enhance financial lives
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Shift Manager
Zoes Kitchen
Dallas, Texas
06.2014 - 05.2016
- Managed large catering orders efficiently, ensuring timely delivery and customer satisfaction
- Trained new hires
- Prepped and managed large sums of money
Education
High School Diploma -
Irving High School
Irving, TX06-2014
Skills
- Conflict resolution
- Effective communication
- Attention to detail
- Team leadership
- Organizational skills
Timeline
Assistant Financial Center Manager
Bank of America
02.2024 - Current
Relationship Banker
Bank of America
01.2019 - 02.2024
Customer Service Representative
Bank of America
05.2016 - 01.2019
Shift Manager
Zoes Kitchen
06.2014 - 05.2016
High School Diploma -
Irving High School