Leslie Teel

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

• 13 years of administrative office support.
• Customer service experience serving 80 specialty retail reps.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Experience with processing payroll and invoicing for multiple companies.
• Diligent in researching and obtaining timelines, details, and facts to complete and assist with questions, compiling and completion of documents and requested tasks.
• Self-motivated with eagerness to complete daily responsibilities in a timely manner with accuracy.
• Confident in correspondence and document handling.
• Strong problem solving and multi-tasking skills.

• Customer Service Support of Sales, Renfro Corporation, Mount Airy and Winston Salem, NC, 04/2019, Present, Assists and acts as a liaison to the lead brand customer service representative, provide product/account service information and resolve any emerging problems that our rep/customer accounts might face with accuracy and efficiency., Organize, prioritize emails, phone calls, and daily responsibilities. Addressing each matter, person/company with knowledge, high regard and merit., Offer sales and account assistance to over 80 individual accounts from the east to west coast. This includes individual stores/customers, while servicing rep groups and their customer accounts., Assisting to compile, check and manually place orders. Establishes new accounts by research, organization of required documents and reaching out and completing follow up communication., Trained and overseen new team members offering current knowledge, motivate and stimulating others to achieve goals and day to day responsibilities.
• Waitress/Host/Cashier, Gondola Italian Restaurant, Mount Airy, NC, 10/2015, 03/2019, Opening and closing responsibilities., Trustworthy in making change orders; receiving cash and credit card payments., Stock and food preparations., Greeting and serving patrons with respect and exceptional customer service., Competent in the company computer system.
• Payroll/Account Clerk, Pike Electric Inc., Mount Airy, NC, 06/2016, 06/2018, Retrieving timesheets from servers for approximately 35 to 45 individuals. Review each employees daily working, non-working hours, travel, admin and vacation hours., Contact supervisors and employees if there are any discrepancies in payroll by phone and email., Assigned to the state of Florida to receive invoices from seven major companies to review and approve., After approving invoices; they are logged on a master list and also in companies individual file. After accumulating numerous invoices proceed to bill companies., Multi-tasking on weekly assignments. To complete these tasks work closely with co-workers and customers., Learned to work with multiple computer systems and monitors to be able to access information quickly upon request and update multiple servers at the same time.
• Front Desk Support, Cana Dental Center, Cana, VA, 01/2016, 02/2016, Assisted secretary and administrative assistant., Answered multi-line phone system, providing caring customer service to patients., Scheduled and confirmed appointments; incorporated a call list to fill cancellations., Knowledgeable and capable to navigate through c.w.practiceworks 7.4 medical software., Submitted pre-requests to insurance companies; filed the replies of all requests., Posted payments, in office, over the phones. Entered single and bulk insurance payments., Competent in multiple filing systems.
• Waitress/Cashier, Silver Moon Diner, Middle River, MD, 02/2014, 02/2015, Provides exceptional customer service., Competent and trustworthy cash register and daily deposits., Communicates well with co-workers and management.
• Licensed Insurance Sales and Account Representative, State Farm Insurance, Mount Airy, NC, 06/2008, 06/2013, Handled high call volume and greeting incoming policyholders., Scheduled appointments with new and current clients to review and sell additional policies., Filed auto and home claims for policyholders., Inspected homes for approval for new policies., Completed office inventory and ordered supplies., Received and processed payments for policy premiums., Bank loan specialist., Balanced daily deposits.