Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Trejo

Edinburg,TX

Summary

Dynamic leader with a proven track record at Sam's Club, excelling in customer engagement and sales process optimization. Skilled in staff training and development, enhancing team performance and customer experience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Market Sales Manager

Sams Club
07.2023 - Current
  • Provided exceptional customer service, resulting in high levels of satisfaction and repeat business.
  • Built a robust pipeline of prospective clients by leveraging industry contacts, networking events, and trade shows.
  • Conducted regular sales training sessions to enhance team skills and overall performance.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.

Member Team Lead

Sams Club
05.2017 - 07.2023
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Education

Edinburg High School
Edinburg, TX

Skills

  • Customer engagement
  • Teamwork
  • Customer service
  • Problem-solving
  • Multitasking
  • Reliability
  • Excellent communication
  • Team leadership
  • Decision-making
  • Staff training and development
  • Customer complaint resolution
  • Staff supervision
  • Team recruiting and onboarding
  • New hire onboarding
  • Task prioritization
  • Sales process
  • Sales reporting

Timeline

Market Sales Manager

Sams Club
07.2023 - Current

Member Team Lead

Sams Club
05.2017 - 07.2023

Edinburg High School
Leslie Trejo