Leslie Urieta

• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
• Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
• Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
• Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
• Always willing to help out each and every peer when needed

Cleaning the whole building on my own was hard, it was my very first job after losing my father. I would have to clean all the dust, mop, clean windows ect.

I learned about about myself while working for the very first time, that I am willing to go above and beyond for my family. I had to take over the bills and work hard so my family can have a plate on the table each day.