Lesly Espinoza
Porter,TX
Summary
Bilingual receptionist fluent in Spanish and English, with strengths in guest relations, scheduling, and email correspondence. Skilled in maintaining accurate records, organizing front desk workflows, and delivering prompt service. Ready to support a team through reliable communication and efficient administrative support.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Fairfield By Marriott
Kingwood, Texas
08.2023 - 11.2025
- Welcomed guests at the Fairfield by Marriott front desk with professional service.
- Greeted customers warmly and made them feel welcome.
- Answered phone calls, directing guest requests to appropriate hotel departments to ensure prompt assistance.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Completed check-ins and check-outs in Marriott property management system.
- Reviewed reservations, rates, and billing details for incoming guests.
- Issued room keys and explained hotel amenities, policies, and local directions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved guest concerns calmly, adhering to Marriott service standards to enhance guest satisfaction.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Maintained organized front desk records, logs, and daily shift communication for efficient operations.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Redirected incoming calls to relevant personnel and recorded messages for follow-up.
- Assisted with scheduling appointments for clients and visitors.
Education
GED -
Lone Star College
Houston, TX10-2025
Skills
- Customer service
- Guest relations
- Payment processing
- Call routing
- Email correspondence
- Office organization
- Time management
- Team collaboration
- Problem solving
- Conflict resolution
- Fluent in Spanish and English
Timeline
Front Desk Receptionist
Fairfield By Marriott
08.2023 - 11.2025
GED -
Lone Star College