Lesly Moody

Monitor and improve patient care quality by analyzing outcomes, identifying care gaps,and collaborating with teams to implement best practices.

• Developed training materials for new navigators, ensuring consistent understanding of systems.
• Managed patient inquiries and resolved issues, enhancing overall patient satisfaction.
• Patient outreach

• Monitored daily schedules to maintain accuracy and adherence to organizational policies.
• Claims processing
• Insurance verification
• Prior Authorizations
• Process insurance claims
• Implemented software solutions for improved tracking of appointments and staff availability.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

• Managed patient scheduling, ensuring optimal flow and minimal wait times.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Processed patient intake forms, verifying information for accuracy and compliance.
• Assisted healthcare providers during examinations, enhancing patient care experience.
• Maintained medical records using electronic health record Epic and clinical works systems for easy access and updates.
• Checked patient insurance, demographic, and health history to keep information current.
• Educated patients on treatment plans, medications, and follow-up procedures to improve adherence.
• Coordinated with insurance companies for pre-authorizations, streamlining billing processes.
• Trained new staff on office protocols and EHR system usage to ensure consistency in service delivery.