Lester Duarte
Central Falls,RI
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Server
Painted Burro
Waltham, MA
05.2024 - Current
- Collaborate with kitchen staff to ensure accurate and timely order fulfillment
- Maintain a clean and organized dining area
- Knowledgeably recommended menu items based on customer needs and preferences
Server
Fuji At Newton
Newton, MA
07.2023 - 05.2024
- Delivered exceptional guest service in a high-traffic setting
- Ensured tables and silverware are clean at all times
- Efficiently managed multiple tables while maintaining quality service
Server
Tavern in the Square
Wrentham, MA
10.2022 - 04.2024
- Addressed customer needs to achieve a positive experience
- Delivered orders promptly in a fast-paced environment
- Collaborated with coworkers to achieve maximum productivity
Server
Bistro 226
Cranston, RI
01.2022 - 01.2023
- Contributed to a positive dining experience for guests
- Utilized liquor knowledge to guide guests in beverage pairings based on preference and meal selections
- Managed customer orders and ensured proper documentation of transactions
Server
Olive Garden
South Attleboro , MA
08.2019 - 09.2021
- Utilized comprehensive menu knowledge to guide guest choices
- Addressed customer complaints and resolved issues
- Ensured accuracy in order handling
Education
Associate of Applied Science - Web Designer
Community College of Rhode Island
Lincoln, RISkills
- Point of sale (POS) system operations
- Guest engagement
- Liquor, wine, and food service
- Effective customer upselling
- Detail Oriented
- Communication skills
Timeline
Server
Painted Burro
05.2024 - Current
Server
Fuji At Newton
07.2023 - 05.2024
Server
Tavern in the Square
10.2022 - 04.2024
Server
Bistro 226
01.2022 - 01.2023
Server
Olive Garden
08.2019 - 09.2021
Associate of Applied Science - Web Designer
Community College of Rhode Island
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