lester fox
Vancleave,MS
Summary
Goal-oriented professional with a solid background in customer service and staff management. Known for implementing effective inventory procedures and maintaining compliance with health regulations. Ready to optimize operations and elevate customer experiences.
Overview
8
8
years of professional experience
Work History
Manager on Duty
Flynn Pizza Hut
11.2023 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational standards and best practices.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Monitored food safety protocols to maintain compliance with health regulations and standards.
- Fostered a positive work environment, promoting teamwork and staff engagement across shifts.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Barback
Lucys Restaurant
06.2023 - 10.2023
- Maintained cleanliness and organization of bar area for efficient service delivery.
- Assisted bartenders with drink preparation and inventory management tasks.
- Supported beverage inventory control by restocking supplies promptly.
- Monitored customer needs to ensure timely service and satisfaction.
Barback
Martinis
04.2022 - 04.2023
- Collaborated with team members to enhance workflow and reduce wait times.
- Developed knowledge of drink recipes to assist in training new staff.
- Implemented best practices for safety and sanitation in bar operations.
- Contributed to creating a positive atmosphere through exceptional guest interactions.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
Barback
Bumpers Billliaards
01.2018 - 03.2023
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Education
High School Diploma -
St Martin High
Ocean Springs, MS05-2002
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Policy enforcement
- Industry awareness
- Employee engagement
- Customer service
- Staff management
- Goal oriented
Timeline
Manager on Duty
Flynn Pizza Hut
11.2023 - Current
Barback
Lucys Restaurant
06.2023 - 10.2023
Barback
Martinis
04.2022 - 04.2023
Barback
Bumpers Billliaards
01.2018 - 03.2023
High School Diploma -
St Martin High