Lester Lopez
Anaheim,CA
Summary
Results-oriented General Manager of Operations experienced in driving revenue growth and enhancing operational efficiency. Achieved significant productivity improvements through strategic planning and process optimization. Focused on fostering team cohesion and building strong relationships to support organizational goals.
Overview
2025
2025
years of professional experience
Work History
General Manager of Operations
Jiffy Lube
Anaheim, California
09.2017 - 09.2024
- Oversaw daily operations to ensure service delivery standards were met.
- Managed staff scheduling and training for optimal team performance.
- Developed customer service protocols to enhance client satisfaction levels.
- Implemented inventory management systems to track supplies effectively.
- Coordinated maintenance activities to ensure equipment reliability and safety.
DISNEYLAND ODV
Walt Disney World Resort
Anaheim, CA
09.2002 - 09.2003
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Security Officer
Knotts berry farm
Buena Park, California
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored guest activity to ensure safety and security throughout the park.
- Conducted regular patrols to identify and address potential hazards.
- Enforced park rules and regulations to maintain a secure environment.
- Responded promptly to incidents, ensuring appropriate protocols were followed.
- Collaborated with team members during emergency situations for effective responses.
- Reported suspicious activities to management for further investigation.
- Maintained detailed logs of daily activities and incidents for record-keeping purposes.
- Assisted guests with inquiries and provided directions as needed.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Pilot
Wow Hobbies
Anaheim, CA
- Conducted pre-flight checks to ensure aircraft safety and functionality.
- Operated various remote-controlled aircraft for customer demonstrations.
- Assisted customers with selecting appropriate models for their flying needs.
- Resolved customer inquiries regarding product specifications and capabilities.
- Maintained inventory of hobby supplies and flight accessories.
Education
Katella High School
Anaheim, CASkills
- Inventory management
- Customer service
- Team leadership
- Staff training
Timeline
General Manager of Operations
Jiffy Lube
09.2017 - 09.2024
DISNEYLAND ODV
Walt Disney World Resort
09.2002 - 09.2003
Security Officer
Knotts berry farm
Pilot
Wow Hobbies
Katella High School