Lester Paramo
Miami
Summary
Dynamic Operations Manager with a proven track record at Geo and P Trucking Corp., excelling in employee training and strategic planning. Adept at resolving customer complaints and optimizing warehouse operations, I foster strong teams and enhance productivity through effective decision-making and scheduling. Committed to achieving exceptional customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Operations Manager
Geo and P Trucking Corp.
Miami
05.2022 - Current
- Guided employees on understanding and meeting changing customer needs and expectations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Delegated work to staff, setting priorities and goals.
Warehouse Supervisor
Floral Logistics
Miami
10.2019 - 05.2022
- Prepared and led staff training and instruction.
- Generated warehouse shipping documents, packing lists and invoices.
- Informed upper management or department heads of items loaded or problems encountered.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Operated forklifts to fill or empty overhead spaces.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Directed receiving, warehousing, distribution and maintenance services.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
Team Leader
Worldwide Cargo Group
Miami
04.2016 - 08.2019
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Managed conflict resolution within the team to maintain a positive work environment.
- Collaborated with other departments to ensure alignment of goals across teams.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
America Worldwide Academy
Miami, Florida06-2015
Skills
- Employee training
- Project management
- Inventory management
- Customer service
- Scheduling staff
- Strategic planning
- Decision-making
- Warehouse operations
- Operations monitoring
- Forklift operation
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Operations Manager
Geo and P Trucking Corp.
05.2022 - Current
Warehouse Supervisor
Floral Logistics
10.2019 - 05.2022
Team Leader
Worldwide Cargo Group
04.2016 - 08.2019
High School Diploma -
America Worldwide Academy