Leteshia Nelson
Goose Creek
Summary
Proven leader in customer service and problem resolution, excelling at Walmart by significantly reducing customer complaints through effective team management and training. Skilled in CRM and staff development, ensuring operational excellence and enhanced customer relationships. Demonstrates a commitment to safety and accessibility as a Transit Bus Operator at Carta, prioritizing passenger satisfaction.
Overview
15
15
years of professional experience
Work History
Transit Bus Operator
Carta
07.2021 - 02.2023
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Customer Service Manager
Walmart
07.2008 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelor of Science - Business Administration/ Management
Limestone University
Gaffney, SC12.2015
Associate of Arts - Business
Limestone University
Gaffney, SC12.2013
Skills
- Customer Service
- Problem Resolution
- Customer Relationship Management (CRM)
- Staff Training
Timeline
Transit Bus Operator
Carta
07.2021 - 02.2023
Customer Service Manager
Walmart
07.2008 - 05.2020
Bachelor of Science - Business Administration/ Management
Limestone University
Associate of Arts - Business
Limestone University
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