Leticia Aguilera Torres
Porterville,CA
Summary
Proven leader in enhancing dining experiences at Generals Cafe and Grill, adept at managing waitstaff and streamlining operations for peak efficiency. Excelled in complaint handling and safety training, significantly reducing guest issues and allergic reactions. Skilled in cash handling and sales promotion, contributing to revenue growth and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
Generals Cafe and Grill
04.2018 - 07.2023
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Cashier
Guadalajara Meat Market
01.2017 - 04.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Porterville College
Porterville, CASkills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Sales Promotion
- Customer Service
- Critical Thinking
- Cash Handling
- Safety Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress Supervisor
Generals Cafe and Grill
04.2018 - 07.2023
Cashier
Guadalajara Meat Market
01.2017 - 04.2018
Porterville College
Similar Profiles
Inez HernandezInez Hernandez
Cook Trainer at cafe rio Cafe Rio Mexican Grill grillCook Trainer at cafe rio Cafe Rio Mexican Grill grill
Tyler BoyerTyler Boyer
Horseback Riding Instructor at Commanding Generals Mounted Color GuardHorseback Riding Instructor at Commanding Generals Mounted Color Guard
Helen CalcraftHelen Calcraft
Founder and Chair at Lucky GeneralsFounder and Chair at Lucky Generals
Madison ValderramaMadison Valderrama
Patient Access Specialist at Kaweah HealthPatient Access Specialist at Kaweah Health
Sheen FajardoSheen Fajardo
SCICON Counselor at The Clemmie Gill School Of Science And ConservationSCICON Counselor at The Clemmie Gill School Of Science And Conservation