Leticia Berrelleza
Cypress,TX
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
16
16
years of professional experience
Work History
Ambulatory Service Representative
Texas Children's Hospital, TMC, CVICU
Houston, TX
03.2021 - Current
- Collaborated with clinical staff members in order to ensure accurate completion of all paperwork associated with each visit and procedure performed at the practice facility location.
- Prepared documents such as letters of authorization for medical services rendered outside the practice's network coverage area.
- Provided assistance with scheduling appointments and referrals to specialists.
- Resolved any issues related to billing discrepancies or denied claims in a timely manner.
- Provided support during peak times throughout the day by helping out with clerical tasks such as photocopying, scanning documents, sorting mail, and faxing forms and letters, as requested by administrative personnel or physicians on staff at the clinic site.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Counseled patients on potential financial liabilities and payment requirements.
- Collected co-payments and other payments as required.
PBX Administrative Assistant
Garden Grove Hospital
Garden Grove, CA
05.2009 - 11.2024
- Maintained records of customer service calls, including call volume logs and PBX system maintenance reports.
- Monitored incoming calls to ensure they were routed correctly throughout the organization's internal network.
- Participated in meetings with vendors and IT personnel regarding upgrades or modifications to existing PBX systems.
- Managed vendor relationships related to purchasing spare parts or additional services related to PBX maintenance activities.
- Created detailed documentation of all changes made to the PBX system for future reference.
- Performed daily administrative tasks associated with the operation of a PBX system, such as adding new users, configuring extensions, and troubleshooting technical issues.
- Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Paged employees over PA system to ensure prompt connection with callers.
- Participated in emergency preparation meetings to understand crisis management procedures.
Emergency Room Registrar
Methodist Healthcare
HOUSTON, TEXAS
01.2017 - 03.2021
- Adhered to safety protocols when handling hazardous materials such as blood specimens or medications.
- Performed administrative tasks such as filing documents, scanning charts, photocopying forms.
- Managed daily scheduling of ER appointments including cancellations and rescheduling requests.
- Ensured that all required documentation was completed prior to a patient's departure from the Emergency Room area.
- Maintained confidentiality of all medical records in accordance with HIPAA regulations.
- Kept track of patient wait times in order to ensure timely treatment was provided.
- Verified patient insurance information and collected copays, if necessary.
- Assisted with registering incoming ER patients into the computer system.
Education
MEDICAL TERMINOLOGY -
North Orange County Regional Occupational Program
Anaheim, CA01-2010
MEDICAL ASSISTANT -
North Orange County Regional Occupational Program
Anaheim, CA06-2005
Skills
- Follow-up skills
- Medical Billing
- Discharge Planning
- Insurance Verification
- HIPAA Compliance
- Appointment Coordination
- Patient Scheduling
- Administrative and Office Support
- Front Desk Management
- Communicating to Patients and Families
- Registration and Scheduling
Languages
Spanish
Professional
English
Professional
Timeline
Ambulatory Service Representative
Texas Children's Hospital, TMC, CVICU
03.2021 - Current
Emergency Room Registrar
Methodist Healthcare
01.2017 - 03.2021
PBX Administrative Assistant
Garden Grove Hospital
05.2009 - 11.2024
MEDICAL TERMINOLOGY -
North Orange County Regional Occupational Program
MEDICAL ASSISTANT -
North Orange County Regional Occupational Program