Myranda Gonzales
Children’s Health Center
2500 W 12th St Dallas,TX
10
years of professional experience
Dynamic Ambulatory Service Representative at Children’s Health Center with expertise in patient scheduling and insurance verification. Proven ability to enhance workflow efficiency and deliver exceptional customer service. Skilled in HIPAA compliance and adept at problem-solving, ensuring accurate patient registration and seamless appointment coordination.
Work History
Ambulatory Service Representative
10 Months- Scheduled ambulatory appointments, balancing provider availability with patient needs.
- Verified patient demographics and insurance information for accurate registration.
- Coordinated referrals, authorizations, and follow-up communications with clinical teams.
- Updated electronic health records with precise encounter and contact details.
- Supported families during check-in, check-out, and front desk processes.
- Answered high-volume calls and resolved scheduling questions with professionalism.
- Monitored appointment changes and adjusted calendars to maintain workflow efficiency.
- Verified patient insurance eligibility and benefits.
Site Specialist
1 Year 11 Months- Coordinated daily site operations, ensuring smooth program flow and consistent participant support.
- Maintained accurate attendance, registration, and activity records using internal tracking systems.
- Liaised with staff, families, and community partners to resolve scheduling and service issues.
- Monitored site safety and compliance, addressing concerns and escalating incidents promptly.
- Supervised preschoolers during afterschool activities, maintaining safe, structured play
- Supported classroom routines by preparing materials and transitioning children between activities
- Facilitated positive behavior through consistent guidance and calm redirection
- Monitored child safety, attendance, and group movement throughout program areas
Cashier/Manager
5 Years 4 Months- Processed customer payments accurately using POS terminal and cash-handling procedures.
- Greeted guests promptly and resolved basic order or payment questions with professionalism.
- Balanced cash drawer and verified transactions to maintain register accuracy.
- Supported smooth front-counter flow during busy periods by managing multiple guest orders.
- Prepared receipts, refunds, and change with attention to detail.
- Coordinated with kitchen staff to confirm order readiness and minimize wait times.
Education
High School Diploma
Skills
Medical reception
HIPAA compliance
Patient confidentiality
Office administration
Patient scheduling
Patient registration
Insurance verification
Front desk management
Follow-up skills
Appointment coordination
Teamwork
Customer service
Problem-solving
Timeline
Ambulatory Service Representative
Children’s Health Center
12.2025 - CurrentRead More
Site Specialist
Big Thought
06.2023 - 05.2025Read More
Cashier/Manager
Wing Bucket
06.2016 - 10.2021Read More
Sunset High School
High School Diploma
Read More