Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Leticia Buckner

Brooklyn,NY

Summary

Reliable and upbeat Customer Service Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

12
12
years of professional experience

Work History

Sales Associate

Circle K Corp
Phoenix, AZ
09.2024 - 10.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated cash register, processed transactions accurately and efficiently.
  • Maintained cleanliness and organization of sales floor to ensure optimal customer engagement.
  • Stocked shelves and managed inventory levels to support merchandising efforts.

Awake Overnight Counselor

The Arc
Phoenix, AZ
04.2019 - 08.2024
  • Supervised overnight activities, ensuring safety and engagement for all clients.
  • Developed individualized care plans in collaboration with team members to address client needs.
  • Trained new staff on best practices for supporting individuals with developmental disabilities.
  • Implemented behavioral management strategies, enhancing client interactions and overall well-being.
  • Supported clients in adhering to medication schedules, ensuring proper administration and documentation of medications.
  • Assisted clients with personal hygiene routines, promoting self-care skills and independence.
  • Prepared nutritious snacks for clients as needed, adhering to dietary restrictions or preferences when applicable.
  • Maintained a clean and organized living environment for clients by conducting nightly cleaning tasks.
  • Provided crisis intervention support when necessary, utilizing de-escalation techniques to maintain a safe environment.

Art Gallery Assistant

Baltimore County Community College
Essex, MD
03.2014 - 01.2017
  • Assisted in curating and installing art exhibitions, enhancing visitor engagement.
  • Managed inventory of artworks, ensuring accurate records and organization.
  • Collaborated with artists and community members to promote events and programs.
  • Developed promotional materials to increase attendance at gallery events.
  • Conducted guided tours, providing detailed information about exhibits and artists.
  • Informed visitors of exhibit features and highlights to promote enriching gallery experiences.

Education

Associate of Arts - General Studies

Baltimore County Community College
Dundalk, MD
05-2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service

Timeline

Sales Associate

Circle K Corp
09.2024 - 10.2025

Awake Overnight Counselor

The Arc
04.2019 - 08.2024

Art Gallery Assistant

Baltimore County Community College
03.2014 - 01.2017

Associate of Arts - General Studies

Baltimore County Community College
Leticia Buckner