Leticia Fiddler
Bloomington,IN
Summary
Experienced customer service providing welcoming environment.
Fluent in Portuguese, Spanish and English offering a diverse and easy communication with strong cultural understanding.
Adaptable, quick to learn and committed to provide excellent service.
After dedicated exclusively the past seven years into raising my family, I am ready to return in the professional work area and contribute in society and my own family.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
El Ranchero
Bloomington, IN
07.2019 - 05.2020
- Greeted and seated guests, ensuring a warm and polite welcoming in dinning area.
- Collaborated with waitstaff to coordinate seating arrangements during peak hours.
- Assisted in training new host staff on operational procedures and customer service standards.
- Monitored dining environment for cleanliness and ambiance, enhancing guest experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of wait times.
- Contributed to a good team work atmosphere by supporting coworkers during peak hours or when understaffed.
Manicurist and Pedicurist
Grife Da Unha
São José Do Rio Preto, Brazil
04.2018 - 02.2019
- Provided high-quality manicures and pedicures, ensuring client satisfaction through attention to detail.
- Assisted clients in selecting nail designs and colors, enhancing overall service experience.
- Instructed clients on proper nail care techniques, promoting long-term nail health.
- Maintained a clean and sanitary work environment, ensuring the health, safety and comfort of clients and team members.
- Mentored new staff, sharing knowledge of nail techniques and products to enhance their skills.
- Demonstrated professionalism, punctuality, and a commitment to clients and work team.
Assistant Teacher
Maple Bear - Canadian School
Goiânia, Brazil
02.2013 - 10.2013
- Supported classroom management by maintaining a positive learning environment for students.
- Provided individualized support to students, fostering their academic growth and personal development.
- Organized educational materials and resources, ensuring accessibility for both teachers and students.
- Contributed to parent-teacher communications, addressing concerns and promoting student success initiatives.
- Participated in professional development workshops to enhance teaching skills and classroom effectiveness.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
- Assisted in organizing and supervising school events and field trips, ensuring safe and educational experience for all students.
Store Manager
Alfatec Eletrônicos
Goiânia, Brazil
06.2011 - 11.2012
- Led daily store operations, ensuring optimal inventory management and customer satisfaction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Education
Aesthetic And Cosmetic
Faculdade Cambury
Goiânia, BrazilSkills
Customer service
Active learning
Team collaboration
Friendly demeanor
Detail oriented
Flexible and adaptable
Dependable and responsible
Organized
Timeline
Restaurant Hostess
El Ranchero
07.2019 - 05.2020
Manicurist and Pedicurist
Grife Da Unha
04.2018 - 02.2019
Assistant Teacher
Maple Bear - Canadian School
02.2013 - 10.2013
Store Manager
Alfatec Eletrônicos
06.2011 - 11.2012
Aesthetic And Cosmetic
Faculdade Cambury