Leticia Herrera
Chicago,IL
Summary
Professional with a strong background in cash handling and team leadership. Proven expertise in compliance monitoring and inventory management, leading to increased operational efficiency and improved customer relationships. Committed to driving process enhancements and ensuring compliance across systems.
Overview
20
20
years of professional experience
Work History
Shift Lead
Walgreens
Chicago, Illinois
04.2006 - Current
- Resolved customer complaints and provided effective solutions.
- Monitored cash handling procedures for accuracy and security.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Delegated tasks to employees and monitored activities and task completion.
Operations Processor
US Bank
Elk Grove Village, Illinois
07.2022 - 10.2025
- Ensured compliance with bank security policies and procedures.
- Performed daily reconciliation of vault funds and reported any irregularities to management.
- Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
Education
High School Diploma -
Thomas Kelly High School
Chicago08-2003
Skills
- Cash handling
- Inventory management
- Compliance monitoring
- System navigation
- Customer relationship management
- Team leadership
- Data entry
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Operations Processor
US Bank
07.2022 - 10.2025
Shift Lead
Walgreens
04.2006 - Current
High School Diploma -
Thomas Kelly High School