Summary
Overview
Work History
Skills
Work Contact
Timeline
Generic

Leticia Laurindo

Scotch Plains,NJ

Summary

Experienced team supervisor with a proven ability to manage operations and oversee patient services. Skilled in coordinating schedules, maintaining compliance, and resolving patient/staff concerns with professionalism and empathy. Known for optimizing workflows, improving staff performance, and supporting leadership.

Overview

6
6
years of professional experience

Work History

Pediatric Front Team Lead

The Childsmiles Group - Pearly Whites Dentistry
Berkeley Heights, NJ
08.2023 - Current
  • Manage front desk operations, including scheduling, insurance verification, and records management.
  • Support pediatric care by promoting oral hygiene education and a positive office experience.
  • Resolve patient concerns, and implement process improvements to boost efficiency and service quality.
  • Coordinate provider schedules to meet daily productivity goals, and support departmental growth.
  • Lead daily huddles to align the team on priorities, updates, and operational goals.
  • Patient case coordination, including follow-up appointments, referrals, and treatment plan tracking.

Interim Office Manager (Maternity Leave Coverage)

The Childsmiles Group - Pearly Whites Dentistry
Berkeley Heights , NJ
06.2025 - 09.2025
  • Managed staff relations by addressing requests, concerns, and compliance matters to promote a positive, productive work environment.
  • Conducted disciplinary actions when necessary, through collaborative conversations focused on accountability and improvement.
  • Close the monthly revenue cycle, and ensure accurate financial reporting.
  • Processed and batched daily cash, checks, and insurance EOBs, collaborating with the RCM department to support accurate reporting and efficient collections.
  • Supported providers by coordinating requests, supplies, and resources for efficient clinical operations.
  • Resolved patient concerns promptly and professionally.
  • Oversaw records management and ensured that staff maintained current licensing and certifications.
  • Oversaw daily office operations, ensuring smooth workflow and staff performance.
  • Developed and managed staff schedules daily.
  • Participated in meetings and communicated key updates to management to enhance team coordination and office efficiency.

Orthodontic Front Team Lead

The Childsmiles Group - Pearly Whites Dentistry
Berkeley Heights, NJ
10.2024 - 03.2025
  • Supervised front desk operations, including scheduling, insurance verification, and records management.
  • Presented treatment plans and successfully closed new orthodontic cases, often enrolling patients for same-day starts.
  • Promoted financial options, and facilitated agreement signings.
  • Educated patients and families on the orthodontic landscape, treatment expectations, and care protocols.
  • Led regular staff meetings to align team goals.

Dental Assistant and Radiographic Technician

The Childsmiles Group - Pearly Whites Dentistry
Berkeley Heights, NJ
12.2022 - 08.2023
  • Performed chairside assisting during examinations and procedures, ensuring proper instrument handling and patient support.
  • Captured diagnostic radiographic images to aid in provider diagnosis and treatment planning.
  • Trained in taking all types of radiographic images, adapting techniques for different age groups, and needs.
  • Maintained strict compliance with OSHA, HIPAA, and infection control protocols.
  • Demonstrated a strong understanding of dental procedures, anatomy, and terminology.
  • Actively pursuing a Registered Dental Assistant (RDA) license; two exams remaining toward certification.

Front Desk Receptionist

The Childsmiles Group - Pearly Whites Dentistry
Berkeley Heights, NJ
09.2019 - 08.2023
  • Greeted and checked in and out patients, collected payments, and verified insurance information.
  • Answered high volume phone calls and scheduled appointments promptly and professionally.
  • Built and maintained strong patient relationships to support retention and satisfaction.
  • Promoted the practice by recruiting new patients, and supporting outreach initiatives.
  • Cross trained at sister offices (Abra Dental Somme, Elizabeth) to provide coverage and assist with staff training during shortages.
  • Collaborated with other departments to streamline inter-office referrals and support coordinated, multi-specialty care.
  • Cross trained in all office departments, including front desk, billing, and clinical support, to ensure operational flexibility.

Payroll Administrator

Brazilian Buffet Management & Co
Newark, NJ
06.2019 - 09.2019
  • Calculated and applied wage garnishments.
  • Produced and filed payroll reports at the end of every week.
  • Performed research and due diligence to resolve bills in a timely manner.
  • Prepared month end closing entries for detailed reporting and record keeping.
  • Investigated and resolved discrepancies in the company's monthly bank account.

Skills

  • Patient case coordination
  • Records management
  • Customer relationship management
  • Problem solving
  • Multilingual: fluent in Portuguese, English, and Spanish
  • Microsoft Office Suite Advanced (Excel, Word, Outlook, Forms, Teams)
  • Highly organized, detail oriented, and efficient under pressure
  • Strong problem solving and decision making skills
  • Ability to multitask and manage competing priorities

Work Contact

Leticia Laurindo

Berkeley Heights Pediatric Supervisor

(908) 464-6789

Leticia@pearlyhitesnj.net

pearlywhitesnj.com

501 Springfield Ave., Berkeley Heights NJ 07922

Timeline

Interim Office Manager (Maternity Leave Coverage)

The Childsmiles Group - Pearly Whites Dentistry
06.2025 - 09.2025

Orthodontic Front Team Lead

The Childsmiles Group - Pearly Whites Dentistry
10.2024 - 03.2025

Pediatric Front Team Lead

The Childsmiles Group - Pearly Whites Dentistry
08.2023 - Current

Dental Assistant and Radiographic Technician

The Childsmiles Group - Pearly Whites Dentistry
12.2022 - 08.2023

Front Desk Receptionist

The Childsmiles Group - Pearly Whites Dentistry
09.2019 - 08.2023

Payroll Administrator

Brazilian Buffet Management & Co
06.2019 - 09.2019

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Leticia Laurindo