Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leticia Marques

Summary

Dynamic medical professional with extensive experience at The Practice OB/GYN, excelling in patient communication and appointment coordination. Proven ability to manage medical records and ensure compliance with HIPAA guidelines. A dedicated team player with strong organizational skills, committed to enhancing patient care and operational efficiency in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Medical Receptionist/ Assistant

The Practice OB/GYN
Metheun
01.2024 - Current
  • Perform clerical duties, such as greeting and checking in patients, assisting patients filling out medical forms, filing medical records and scheduling appoinments.
  • As a medical assisant I also take the patients vitals before the doctor is ready to see them.

Neighborhood Liaison

City of Lowell
Lowell
01.2022 - 01.2024
  • Managed communication between the constiguents of the City and the City Manager’s office.
  • Provided customer service to residents and visitors to City Hall who needed assistance with filing a complaint, getting issues resolved.
  • Answered phone calls and directed them to the appropiate person or department.

Manufacturing Quality Technician

Insulet
Acton
01.2019 - 01.2021
  • Ensuring the manufacturing site produces and distributes products that meet and exceed all quality standards while implementing that our processes and procedures are compliant with corporate policies and federal law.

PDM Production Operator

Insulet
Billerica
01.2018 - 01.2019
  • Following the demand schedule by safely executing the process to reconfigure mobile devices into personal diabetes manager all while maintaining a clean work environment suitable for medical device manufacturing.
  • Assisted with Gage R&R studies; trained on QVI, Snap 100 and OGP Quest 300.

Home Care Giver to a Private Family

Andover
01.2014 - 01.2018
  • Provided companionship and emotional support to an elderly individual at her home.

Crew Member

Wendy’s
Tewksbury
01.2010 - 01.2014
  • Assisted customers by taking orders at the cash registers and prepared food as needed.
  • Also performed cleaning duties in the restaurant seating areas, restrooms, and kitchen if assigned.

Education

High School Diploma -

Lowell High School
Lowell, Massachusetts
01.2011

Some College (No Degree) - Business Administration

Middlesex Community College
Lowell, Massachusetts

Skills

  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Organizational duties
  • Multitasking
  • Team player
  • Patient scheduling
  • Medical record management
  • Vital sign measurement
  • Patient intake processing
  • Customer service
  • Patient communication
  • Appointment coordination
  • Attention to detail
  • Co-payment collection
  • HIPAA guidelines
  • Reminder calls
  • Medical office administration
  • Appointment scheduling
  • Front desk operations
  • Typing and filing
  • Microsoft office
  • Medical records management
  • Insurance verification

Timeline

Medical Receptionist/ Assistant

The Practice OB/GYN
01.2024 - Current

Neighborhood Liaison

City of Lowell
01.2022 - 01.2024

Manufacturing Quality Technician

Insulet
01.2019 - 01.2021

PDM Production Operator

Insulet
01.2018 - 01.2019

Home Care Giver to a Private Family

01.2014 - 01.2018

Crew Member

Wendy’s
01.2010 - 01.2014

High School Diploma -

Lowell High School

Some College (No Degree) - Business Administration

Middlesex Community College

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