Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LETICIA MATUTES ORELLANA

Denison

Summary

Dynamic and customer-focused professional with extensive experience at Choctaw Casino & Resort. Proven ability in efficient multitasking and accurate cash handling, consistently delivering exceptional service. Skilled in POS operation and adept at fostering warm relationships with guests, ensuring satisfaction and loyalty through attentive and knowledgeable service.

Overview

15
15
years of professional experience

Work History

Cocktail Server

Traditions Spirits
01.2010 - Current
  • Maintained customer satisfaction with beverage needs.

Server

Choctaw Casino & Resort - Durant
09.2019 - 10.2023
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.

Room Service Operator

Texoma Medical Center
02.2013 - 08.2018
  • Verified accuracy and quality of orders before delivery.
  • Protected guests by following proper food handling procedures.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.

Education

GED -

Sherman High School
Sherman, TX

Skills

  • Efficient multitasking
  • Accurate cash handling
  • POS operation
  • Efficient service
  • Customer service

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Server

Choctaw Casino & Resort - Durant
09.2019 - 10.2023

Room Service Operator

Texoma Medical Center
02.2013 - 08.2018

Cocktail Server

Traditions Spirits
01.2010 - Current

GED -

Sherman High School

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LETICIA MATUTES ORELLANA